Frequently Asked Questions

Lease modifications are a process in which a resident or guarantor are removed or added to an existing lease. Since our leases are joint and several in nature it is required that all existing parties to the lease agree to such changes prior to the addition or removal or a tenant from the lease. This form must be printed off, filled out in its entirety, and notarized with all parties present, in order for a lease modification to be complete.

Please note that Hometeam will NOT accept incomplete packets.

Please also note that the 3rd page (Application) will need to be printed for every new applicant. If 3 people are being added to the lease 3 of that portion of the packet must be printed and turned in along with the packet.

Click HERE to print the documents needed to add/remove occupants from the lease.

You can apply for a specific apartment via the "Apply Now" link on on this website. If a unit is marked "unavailable" it is already rented for the upcoming term.

Set Up AutoPay
To simplify your monthly rent payments, we highly recommend setting up AutoPay through the Resident Portal. AutoPay will automatically deduct your rent from your preferred payment method, ensuring you never miss a payment deadline.

AutoPay by Group or Individual

• Monthly (individual) *RECOMMENDED* - Each resident can configure their payment method, select a recurring payment date, and set a max payment limit to cover their portion of the monthly balance. *Hometeam cannot advise on an individual’s rent portion because the lease is in Joint/Several format. You will need to come to an agreement with your roommates on who owes what.*
• Roommate Split (group) - With Split Payments, the system will automatically deduct an even portion of the     balance from each resident on a set date. All residents/guarantors will then receive an email inviting them to “opt-in” and set up their payment accounts. All residents/guarantors must opt in before the Split Payments feature can go into effect. This means, even if all but one roommate opts into the split payments, it will not go into effect. Please note, if all residents/guarantors don’t opt-in within 24 hours, the roommate split set-up must be reinitiated.

Once AutoPay is activated, you'll receive notifications and reminders about upcoming rent payments so youcan adequately prepare. Additionally, the system will send confirmation emailsfor each successful payment submission.

All residents and guarantors can manage their AutoPay settings, review past payments, and make any necessary adjustments to their preferences by logging into the Resident Portal.

For any rent-related questions or concerns, please contact rentpayments@htcolumbus.com.

Register your guest for guest parking at this link: https://marker-api.com/parking/guestparking

Please note each resident has a limit of 2 guest permits, and the guest permit can only last for a maximum of 7 days. Pricing subject to change.

Many units have washers and dryers included; full size or stackable. Many other locations have laundry facilities on-site for residents to use; coin-operated or card-operated, depending on the building. Virtually all multi-family buildings have shared laundry facilities available.

Check unit listings for details.

The typical term for our leases are mid to late August to the end of July.

However, we typically have a dozen vacant units throughout the year and will allow move-ins at any time for those units. If it's January and you need a place, we can likely accommodate you, on a limited basis.

Lease Renewal Season begins in September each year with the guaranteed ability to renew your lease for the following year expiring around 10/1. You may still be able to renew your lease after this date, though the unit is available to the market after that date and anyone else has the ability to rent it for the following year.

The City of Columbus has limitations on unreasonably loud, disturbing or unnecessary noise of such character or duration as to disturb the peace and quiet of the community or any resident thereof, in particular between the hours of 11:00p.m. and 7:00 a.m. of the following day, Monday through Friday; between the hours of 11:00 p.m. Friday and 8:00 a.m. Saturday, except that on Saturdays following national holidays the hours shall be 11:00 p.m. Friday to 7:00 a.m. Saturday; and between the hours of 11:00 p.m. Saturday and 9:00 a.m. Sunday.

If you have issues with a neighbor being too loud, try talking to them directly. If that doesn't work, or you're not comfortable doing it, contact City of Columbus Police Department (non-emergency) for assistance.

We are excited to announce the launch of our new and improved Hometeam parking experience! This system will make it easier for you to find and purchase parking with Hometeam.

To purchase parking, you can go to https://marker-api.com/parking/htcolumbus/v2. From there, fill out the form, and you will be given several parking lots to choose from as well as the price for the chosen parking space in that lot. When all options have been chosen, you will be able to sign your parking agreement at the bottom of the form.

Depending on the chosen lot, you may have one of the following options available:

·      Economy –these spaces are sold for a one-time charge.

·      Standard – you may choose between a monthly charge or an annual charge for less.

·      Premium – you may choose between a monthly charge or an annual charge for less.

·      Tandem – you may choose between a monthly charge or an annual charge for less. Tandem spaces are spaces that are extra-long and can fit two vehicles (back to front). Buying a tandem space can be thought of as buying a permanent guest spot in addition to your spot or just buying room for two of your own vehicles.

Marked prices will be stated on the parking form.

Once you have completed the online form, an email will go out announcing when parking passes are ready for pick-up at our office located at 222 E 11th Ave during business hours. Towing resumes August 31st, so be sure to register and get your parking pass before then.

Hometeam requires that every animal be registered, whether a pet, ESA, or Service Animal(SA) each new lease term. 

Definitions: 

PETS
Pets are cats, dogs, birds, hamsters, etc.… Pets require signing a Pet Addendum. Fish or anything that inhabits a 10-gallon aquarium (or smaller) doesn’t require a registration or pet addendum, e.g. fish, small turtle, etc.…

‍Emotional Support Animal (ESA)
ESAs can be a range of animals: cats, dogs, hamsters, birds, etc.… and they have no specialized training. ESAs are for the mitigation of symptoms arising from an emotional disability. ESAs cannot go anywhere animals are otherwise prohibited other than their owners’ home, and in limited capacities, air travel.

To qualify for an ESA, one must be disabled as defined by the Fair Housing Act(FHA). As ESAs are prescribed for non-obvious disabilities, we’re entitled to medical documentation that a resident has been prescribed an ESA for their disability.‍

Service Animal (SA)
A Service Animal is a dog (in 99% of situations) that has undergone extensive and specialized training to assist its owner with specific tasks related to its owner's disability or disabilities. An SA can go anywhere their handler goes, even where animals are otherwise prohibited. It is a crime under the law to misrepresent a dog as a Service Animal.
Hometeam doesn’t allow dogs that are “in training to become Service Animals" unless otherwise stipulated by law.

SERVICE ANIMALS THAT ASSIST WITH AN OBVIOUS DISABILITY (The blind or partially sighted, for example) DO NOT REQUIRE REGISTRATION. 

If you wish to register an animal, please do so online via the form located at:

https://cutt.ly/htcolumbus-animals

What is Plaid?
_{Plaid is a secure financial technology that helps you link your bank account to your Resident Portal for ACH payments. This process ensures your payment details are accurate and reduces the risk of errors or fraud.}

How Does Plaid Work for ACH Payments?

Plaid verifies your bank account details, like routing and account numbers, in real-time. This ensures your account is authorized for payments and streamlines the setup process.

Setting Up ACH Payments Through the Resident Portal

1. Log in to your Resident Portal.
2. Select the "Add Payment" option and choose "Bank Account ACH" as your payment method.
3. A Plaid pop-up window will appear, guiding you through the bank account verification process.

You’ll have two options for setup:

1. Instant Authentication

• Log into your bank using your online banking username and password.
• Follow these steps:
  1. Select your financial institution from the list provided by Plaid.
  2. Enter your banking username and password when prompted.
  3. Once verified, choose whether to link your checking or savings account.
  4. A success message will confirm the account is ready to use for payments.

Note: Some banks, like PNC and Fidelity Bank, do not currently support Instant Authentication.

2. Manual Authentication

• Use your bank’s routing and account numbers to verify your account.
• Follow these steps:
  1. Enter your routing number and account number twice for confirmation.
  2. Specify whether it’s a personal or business account and whether it’s a checking or savings account.
  3. Provide the full name on the account (must match the name on file with your bank).
  4. Plaid will send a $0.01 micro-deposit with a 3-digit code to your account.
  5. Return to the Resident Portal, navigate to Payments > Wallet, and select "Confirm Micro-Deposit."
  6. Enter the 3-digit code to complete the setup.

Common Issues and Troubleshooting

• Re-Linking Required:
  If Plaid prompts you to re-link your ACH account, follow the original steps to re-add the account.
• "Account Cannot Be Verified":
  This error means the account can’t be used as is. Remove the account from your Wallet and re-add it using the authentication steps above.
• "Invalid Account Number":
  This error occurs if an ACH payment is returned due to incorrect account information. Verify the details and re-add the account if necessary.

For further assistance, contact rentpayments@htcolumbus.com or consult your bank for help with account verification issues.

With Plaid, setting up and managing ACH payments is secure and straightforward, helping you stay on top of your rental payments effortlessly!